TERMS OF SERVICE

Last Updated: 27 April 2026

These Terms of Service (hereinafter — the "Offer" or the "Agreement") define the terms of access to the e-chat.tech online software service, available at: https://e-chat.tech/ (hereinafter — the "Service").

This Offer is a public proposal from ECHAT TECH COMMUNICATION LLC, operating under the laws of the Republic of Indonesia (hereinafter — the "Contractor"), to enter into a legally binding agreement under the terms set forth herein with any person who accepts its terms (hereinafter — the "User").

The text of this Offer is permanently posted at: https://e-chat.tech/terms/ and is available for review prior to acceptance.

By registering for the Service, making a payment, clicking "I Agree," "Register," or any other similar button, as well as by actually using the Services, the User confirms that they have read, understood, and fully and unconditionally accepted the terms of this Agreement, the Privacy Policy , and the Data Processing Agreement (DPA) posted on the Website, which are integral parts thereof.

From the moment any of the specified actions are performed, this Offer is deemed accepted and the Agreement concluded between the User and the Contractor, gaining legal force in accordance with the terms of this Agreement.

The Contractor has the right to unilaterally change the terms of this Offer by publishing its updated version on the Service. The new version of the Offer shall take effect from the moment of its publication, unless otherwise expressly stated in such version.

IN CASE OF DISAGREEMENT WITH THE TERMS OF THIS OFFER OR ANY CHANGES THERETO, THE USER IS OBLIGED TO IMMEDIATELY CEASE USING THE SERVICE.

1. TERMS AND DEFINITIONS

1.1. "Service" — a software and technical solution (including software, platform, functional modules, interfaces, API, and related technical components) provided by the Contractor to the User under this Offer for the purpose of receiving Services, regardless of the method of access (via the Website, third-party platforms, integrations, or other technical means).

1.2. "Website" — a web resource consisting of software tools and computer programs containing structured web pages with text, graphics, multimedia, and interactive elements, administered by the Contractor and available on the Internet at: https://e-chat.tech/.

1.3. "Service Administration" — authorized employees and/or contractors of the Contractor who carry out technical, informational, and organizational management of the Service, moderation, user support, and monitoring of compliance with the terms of this Offer.

1.4. "Account" — the User's personal profile in the Service, created during registration and intended for User identification and access to the Service's functionality.

1.5. "Personal Account" — a secure part of the Service accessible to the User after registration, containing personalized functionality, account settings, information about subscriptions, payments, and other User data.

1.6. "Tariff" / "Tariff Plan" — a set of conditions for using the Service, including the scope of functionality, duration of access, cost, and other parameters.

1.7. "Trial Access" — temporary access to the Service, limited by duration and/or functional capabilities, which may be provided by the Contractor to the User for the purpose of familiarizing themselves with the functional capabilities of the Service without charge; it is not a "Service" within the meaning of this Agreement.

1.8. "Messenger" — software, a web service, or an application that allows users to exchange messages in real-time over the Internet.

1.9. "CRM" — software used for recording, storing, and analyzing information about interaction with customers, communication management, and optimization of business processes.

1.10. "Voice Call Functionality" — a set of technical capabilities of the Service that allow the User to initiate, receive, and process voice calls through third-party messengers and/or third-party software solutions, with or without using the Service interface, without the Contractor providing its own communication channel and without the Contractor acting as a telecommunications operator or provider.

1.11. "Third-Party Messengers" — software products and services of third parties that provide messaging and/or voice calls over the Internet and are integrated with the Service.

1.12. "Integration" — a technical connection of the Service with Third-Party Messengers and/or other third-party software solutions, ensuring the interaction of the Service's functional capabilities with such products or services.

1.13. "Services" — the provision by the Contractor to the User of access and the right to use the functional capabilities of the Service under the terms of the selected Tariff, including for the purpose of integration with Messengers, connecting own numbers, exchanging messages and files, listening to voice messages, and other functions according to the technical implementation of the Service.

1.14. "Technical Support" — information, consulting, and technical measures provided by the Contractor to the User to ensure the correct use of the Service and Services.

1.15. "Feedback" — any opinion, comment, or assessment of the User regarding the Service, Services, or the activities of the Contractor, posted in the Service or transmitted to the Contractor in another way.

1.16. "Contractor" — ECHAT TECH COMMUNICATION LLC, Jalan Raya Anyar Gg III No. 2, Kerobokan Kelod, Kuta Utara, Indonesia, a legal entity that carries out operational management of the Service and provides Services to Users.

1.17. "User" or "You" — a physical or legal person who has registered in the Service and/or uses the Services in accordance with the terms of this Agreement.

1.18. "Parties" — the Contractor and the User when mentioned jointly in the text of this Agreement.

1.19. "Privacy Policy" — a separate document defining the procedure for processing personal data, located at: Privacy Policy .

1.20. "DPA (Data Processing Agreement)" — an agreement on the processing of personal data that defines the terms, scope, purpose, and procedure for processing the personal data of the User and/or third parties within the use of the Website and/or Service, which is an integral part of this Offer and is available at the link: Data Processing Agreement (DPA) .

2. SUBJECT OF THE AGREEMENT

2.1. Under this Agreement, the Contractor provides the User with access and the right to use the functional capabilities of the Service in accordance with the terms of this Agreement and the Tariff selected by the User, and the User undertakes to use the Service in the manner and on the terms defined by this Agreement and to make payment for the Services in the cases and amounts provided for by the relevant Tariffs.

2.2. Services are provided by providing the User with access to the Service via the Internet and include the use of the Service's functional capabilities in accordance with its technical implementation and the selected Tariff.

2.3. The User is granted a non-exclusive, limited, revocable, non-transferable right to access and use the Service functionality solely within the limits of the selected tariff plan and in accordance with the terms of this Offer, without the transfer of any intellectual property rights to the Service.

2.4. The User independently ensures the existence of legal grounds for using the relevant messengers, phone numbers, accounts, access tokens, and API keys, and is responsible for compliance with the rules of the respective third-party platforms.

2.5. The User is prohibited from:

(a) using the Service for sending spam, fraud, illegal advertising, or other activities that violate the law or the rules of third-party platforms;

(b) interfering with the operation of the Service, performing decompilation, reverse engineering, copying, or modifying the software;

(d) using the Service for processing special categories of personal data without the presence of proper legal grounds and necessary consents.

2.6. The Contractor has the right to change the functionality of the Service, add or terminate support for individual integrations if this is due to technical, legal, or commercial reasons.

3. REGISTRATION AND ACCESS

3.1. To gain access to the Service, the User is obliged to complete the registration procedure by creating an Account (Personal Account) and providing current, complete, and accurate information.

3.2. The moment of concluding the Agreement is the performance by the User of actions aimed at accepting this Offer, including registration in the Service, creating an account, making a payment, or actual use of the Service.

3.3. The User bears full responsibility for maintaining the confidentiality of their login, password, API keys, access tokens, and other means of authentication, as well as for all actions performed using their account.

3.4. The User undertakes to immediately notify the Service Administration of any unauthorized use of the account or breach of security.

3.5. The Contractor has the right to establish technical requirements and restrictions regarding access to the Service, including the number of users, integrations, traffic volume, and request processing speed, according to the selected tariff plan.

3.6. The Contractor has the right to temporarily restrict or completely block the User's access to the Service in case of:

(a) violation of the terms of this Offer;

(b) violation of the requirements of current legislation or the rights and legitimate interests of third parties;

(d) delay in payment for Services;

(e) receipt of substantiated complaints regarding illegal or prohibited activities of the User.

3.7. In cases that do not require an immediate response, the Contractor has the right to notify the User of the detected violation and provide a reasonable period for its elimination.

3.8. Blocking access does not release the User from fulfilling financial obligations that arose before the moment of blocking.

3.9. The Contractor is not liable for losses of the User caused by the temporary restriction or termination of access to the Service if such actions are carried out in accordance with this Offer or legal requirements.

3.10. The User has the right to terminate the use of the Service and initiate the deletion of the Account by sending a corresponding request through the Personal Account or other available support channels.

3.11. After the deletion of the Account, the Contractor has the right to store certain User data in the volumes and for the periods necessary to fulfill its obligations, provide the Service, as well as in cases provided for by current legislation and the Privacy Policy.

4. TARIFFS AND DURATION

4.1. The terms of provision of Services, their scope, functional capabilities, duration of access, and cost are determined in accordance with the tariff plan selected by the User, current information about which is posted on the Website.

4.2. Access to the Service is provided for the duration of the paid tariff period and automatically terminates after the end of such period in the absence of payment for the next tariff period, unless otherwise expressly provided by the terms of the relevant tariff plan.

4.3. Access to the Service is granted after receipt of payment and successful activation of the User's Account, unless otherwise provided by the terms of this Agreement or the relevant tariff plan.

4.4. The Contractor has the right, at its own discretion, to provide the User with preliminary Trial Access to the Service for a period of up to 7 (seven) calendar days for the purpose of familiarization with the Service's functional capabilities. Such Trial Access:

(a) is provided without charge;

(b) is not a Service within the meaning of this Agreement;

4.5. In case of termination or suspension of access to the Service due to non-payment, restoration of access is carried out after receipt of the relevant payment in accordance with the terms of the selected tariff plan.

4.6. The Contractor has the right to provide additional services or functional capabilities that are not included in the standard tariff plan on separate terms and for an additional fee.

4.7. Payment for Services is made on an advance payment basis, unless otherwise expressly provided by the terms of the relevant tariff plan.

4.8. Payment for Services can be made using payment services and payment instruments available on the Website. The Contractor is not responsible for the operation of such payment services and possible delays or failures on their part.

4.9. The User is independently responsible for the payment of all taxes, fees, mandatory payments, as well as bank, payment, and conversion commissions associated with the payment for Services under this Agreement, unless otherwise expressly provided by applicable law or the terms of the relevant tariff plan.

4.10. In case the User does not use the paid access to the Service during the paid tariff period, the paid funds are not subject to refund, except for cases expressly provided for by current legislation or the terms of the relevant tariff plan.

4.11. The Contractor has the right to unilaterally change tariff plans, their terms, and prices by publishing updated information on the Website. Changes apply to new tariff periods and do not affect already paid periods, unless otherwise expressly stated by the Contractor.

5. RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1. OBLIGATIONS OF THE CONTRACTOR

5.1.1. Provide the User with access to the Service within its technical capabilities, the selected tariff plan, and the terms of this Offer, except for periods of planned or emergency technical maintenance.

5.1.2. Take reasonable and commercially justified measures to maintain the Service's performance and eliminate technical failures within its competence and technical control.

5.1.3. Ensure the recording of User payments in electronic form using payment services and/or the Personal Account.

5.1.4. Ensure the processing and protection of the User's personal data in accordance with this Offer, the Privacy Policy, and the DPA.

5.1.5. Inform Users about changes to the terms of this Offer by publishing its updated version on the Website.

5.2. RIGHTS OF THE CONTRACTOR

5.2.1. Carry out planned and unplanned technical maintenance of the Service, including with temporary restriction or termination of access.

5.2.2. Temporarily restrict or suspend the User's access to the Service in cases provided for by this Agreement and legislation.

5.2.3. Make changes to the Service's functional capabilities, tariff plans, and the terms of this Offer by publishing the relevant information on the Website.

5.2.4. Involve third parties (including hosting providers, payment services, API providers, and other contractors) to ensure the functioning of the Service without the need to obtain additional consent from the User.

5.2.5. Delete or anonymize User data after the termination of this Agreement in accordance with the Privacy Policy, DPA, and current legislative requirements.

5.3. OBLIGATIONS OF THE USER

5.3.1. Provide accurate, current, and complete information necessary for registration and use of the Service.

5.3.2. Use the Service in good faith, exclusively for legal purposes, and in compliance with the requirements of legislation and the rules of third-party platforms integrated with the Service used by the User.

5.3.3. Timely and in full make payment for Services in accordance with the selected tariff plan.

5.3.4. Independently familiarize themselves with the current version of this Offer and related documents posted on the Website.

5.4. RIGHTS OF THE USER

5.4.1. Use the Service within the selected tariff plan and available functional capabilities.

5.4.2. Receive technical support in the volume, forms, and communication channels determined by the Contractor.

5.4.3. Initiate the connection of additional functions or integrations on terms determined by the Contractor.

5.4.4. Cease using the Service and initiate the deletion of the account in the manner provided for by this Offer.

6. RULES FOR USING THE SERVICE

6.1. The User undertakes to use the Service exclusively for legal purposes, in accordance with this Agreement, the requirements of current legislation, and the rules of the third-party platforms with which the Service integrates.

6.2. The User is prohibited from using the Service for:

(a) sending spam, phishing, fraud, or misleading third parties;

(b) illegal advertising, mass mailings without the consent of the recipients;

(d) processing personal data without proper legal grounds;

(e) distributing malicious software, viruses, Trojans, harmful scripts, or carrying out cyberattacks;

(f) obtaining unauthorized access to accounts, systems, or data of third parties;

(g) using the Service in ways that may lead to the disruption of the Service, third-party platforms, or the Contractor's infrastructure.

6.3. THE USER HAS NO RIGHT TO:

(a) transfer access to their Account to third parties without the Contractor's permission;

(b) bypass technical restrictions, limits, or security mechanisms of the Service;

6.4. In case of violation of this section, the Contractor has the right to:

(a) temporarily restrict or block access to the Service;

(b) terminate the Agreement unilaterally;

(d) save and use technical logs as evidence of the violation.

6.5. The Contractor is not liable for any consequences caused by the User's use of the Service in violation of this Agreement or the rules of third-party platforms.

7. PROCESSING OF PERSONAL DATA AND CONFIDENTIALITY

7.1. General Provisions

7.1.1. The processing of personal data within the use of the Service is carried out by the Contractor in accordance with this Offer, the Privacy Policy, the Data Processing Agreement (DPA), and current legislative requirements.

7.1.2. Within the provision of the Service, the Contractor processes personal data exclusively in the volume necessary to ensure the functioning of the Service, the fulfillment of this Agreement, and the fulfillment of duties imposed on the Contractor by legislation.

7.2. Role of the Parties in the Field of Personal Data Protection

7.2.1. Regarding personal data processed by the Contractor in the process of providing the Service, the User acts as the data controller, and the Contractor acts as the data processor, unless otherwise directly follows from the nature of the relevant data or legal requirements.

7.2.2. The User confirms that they have proper legal grounds for the collection, use, and transfer of the personal data of third parties within the use of the Service.

7.3. Voice Call Functionality

7.3.1. Within the use of the Voice Call Functionality, the User independently ensures compliance with the requirements of legislation regarding the protection of personal data, confidentiality of communications, and informing participants of voice calls, including regarding the possible recording of such calls.

7.3.2. The Contractor does not determine the terms for making voice calls and their processing, which occur using third-party messengers, platforms, or third-party software solutions.

7.3.3. To ensure the functioning of the Service, provide technical support, or eliminate technical failures, the Contractor may receive limited access to certain technical data generated during the use of the Voice Call Functionality if such access is provided by the architecture of the Service or third-party integrations.

7.4. Confidentiality

7.4.1. The Contractor undertakes to take organizational and technical measures to protect personal data and confidential information from unauthorized access, loss, or disclosure.

7.4.2. Information obtained by the Contractor within the execution of this Agreement is not subject to disclosure to third parties, except for cases expressly provided by law or necessary for providing the Service (in particular, the involvement of subcontractors or infrastructure providers).

8. INTELLECTUAL PROPERTY RIGHTS

8.1. All intellectual property rights to the Service, its software, structure, interface, design, technical solutions, and other components belong to the Contractor or are used by it on legal grounds.

8.2. Providing the User with access to the Service does not mean the transfer of any intellectual property rights, except for the limited right to use the Service in accordance with the terms of this Agreement and the selected tariff plan.

8.3. Data and materials created, transmitted, or processed by the User within the use of the Service remain the property of the User or the respective third parties.

8.4. The User grants the Contractor the right to use such data exclusively in the volume necessary to provide the Service, ensure its functioning, technical support, and fulfill legal requirements.

8.5. In case the User provides reviews, comments, or suggestions regarding the operation of the Service, the User grants the Contractor the right to use such materials without restrictions by territory and duration for the purpose of improving the Service, without the obligation to pay any remuneration.

9. LIABILITY AND LIMITATION OF LIABILITY

9.1. The Service is provided on an "as is" and "as available" basis, taking into account its technical implementation and the use of third-party integrations.

9.2. The Contractor is not liable for:

(a) actions or omissions of the User or third parties;

(b) the operation of third-party platforms, messengers, APIs, payment, or infrastructure providers;

(d) interruptions, loss of data, or other consequences caused by circumstances beyond the Contractor's control.

9.3. The User is independently responsible for compliance with legislative requirements when using the Service, in particular regarding the processing of personal data and the confidentiality of voice calls.

9.4. The aggregate liability of the Contractor under this Agreement shall in any case be limited to the amount of funds actually paid by the User for the relevant period of using the Service.

9.5. The Contractor is not liable for any indirect, incidental, or economic losses, including loss of profit or data.

9.6. Limitations of liability do not apply in cases where their application is prohibited by applicable law.

10. FORCE MAJEURE

10.1. The Parties are released from liability for full or partial failure to perform their obligations under this Agreement if such failure is a consequence of force majeure circumstances (circumstances of insurmountable force) that arose after the conclusion of the Agreement and are beyond the reasonable control of the relevant Party.

10.2. Force majeure circumstances, in particular, include: war, armed conflicts, acts of terrorism, mass riots, natural disasters, fires, floods, earthquakes, epidemics, pandemics, actions of state authorities, interruptions in the operation of telecommunication networks, data centers, hosting providers, payment systems, third-party platforms, or other infrastructure providers, as well as other events that objectively make the fulfillment of obligations impossible.

10.3. The Party for which force majeure circumstances have occurred undertakes to notify the other Party of their occurrence within a reasonable period after becoming aware of such circumstances.

10.4. For the period of action of force majeure circumstances, the fulfillment of obligations under this Agreement is suspended without the application of penalties.

10.5. If the action of force majeure circumstances continues for more than 30 consecutive calendar days and significantly prevents the execution of the Agreement, each of the Parties has the right to initiate the termination of the Agreement without compensation for losses to the other Party.

11. APPLICABLE LAW AND DISPUTE RESOLUTION

11.1. All disputes, differences, or claims arising from this Agreement or in connection with it shall be resolved through negotiations.

11.2. In case of failure to reach an agreement, disputes arising from this Agreement or in connection with it shall be resolved by arbitration in accordance with the SIAC Rules. The applicable law is the law of England and Wales. The seat of arbitration shall be Singapore, and the language shall be English.

12. MISCELLANEOUS

12.1. This Agreement, together with the Privacy Policy , Data Processing Agreement (DPA) , and other documents to which it expressly refers, constitutes the entire and exhaustive agreement between the Parties regarding the subject matter of this Agreement and replaces all previous agreements, negotiations, or statements, whether oral or written.

12.2. In case any provision of this Agreement is found to be invalid, illegal, or unenforceable, this does not affect the validity and enforceability of the other provisions of the Agreement, which remain in full force and effect.

12.3. The User has no right to transfer or assign their rights or obligations under this Agreement to third parties without the prior written consent of the Contractor. The Contractor has the right to transfer or assign its rights and obligations under this Agreement to affiliated persons, successors, or within a business reorganization without additional approval from the User.

12.4. Non-exercise or delayed exercise by the Contractor of any right under this Agreement shall not be considered a waiver of such right and shall not prevent the Contractor from exercising it in the future.

12.5. The Parties recognize the legal force of the electronic form of this Agreement, as well as notifications, statements, and other legally significant actions performed through the use of the Service, Personal Account, email, or other electronic means of communication determined by the Contractor.

12.6. This Agreement is concluded in the English language. In case of preparation of a translation into another language, the English version shall have prevailing legal force, unless otherwise expressly stated by the Contractor.